We want you to love your new treasures, and get the most wear out of them. However, we understand that online shopping can be tricky at times, and you are certainly allowed to change your mind! Not to worry, we will make it right! Please take a peek at our return & exchange policies below.
Holiday Exchange Policy:
- All holiday purchases made both in store and online between November 1st and December 24th can be exchanged on or before January 10th, 2023. A valid purchase receipt or gift receipt must accompany the exchange.
- Apologies, we will not be accepting any exchanges on Boxing Day!
Online Exchange Policy
- Regular priced merchandise can be exchanged within ten days from the date your order was delivered. Please ensure that all returns are unworn, and have no signs of damage.
- We suggest returning your products in the original packaging, however as long as they are padded and well protected you can pack them as you wish!
- Please ship your order with tracking, as we cannot be held responsible for orders that are shipped without tracking or insurance. Please note that return shipping fees, duties and/or taxes are non-refundable and will not be included in the credited amount.
- For all international returns, we do not cover any costs (duties/taxes) associated with returns. Please choose 'returned goods', when filling out the customs documentation. If 'returned goods' is not checked off, the return will be refused.
- Once your return is received, your store account will be credited within 1-2 business days. Apologies, no refunds will be provided to original form of payment. If you are making an exchange, your order will be shipped within this same time frame.
- Please note, all custom orders and sale items are final sale!
In-Store Exchange Policy
- Regular priced merchandise accompanied with a valid purchase receipt can be exchanged within ten days from the original purchase date.
- Items must be unworn, and have no signs of damage. All original tags must be attached.
- For exchanges made with a gift receipt, please note that the exchange period is noted on the gift receipt.
- Upon exchange, a store credit will be issued which can be used at any of our shops, including Silver Lotus, Rooster and Small Mercies.
- Please note, all custom orders and sale items are final.