I placed my order, what happens next?
- We do our very best to have your order shipped within two business days from today's date.
How will my order be shipped?
- For all Canadian orders, we ship using Canada Post, Canpar & Purolator. For all US orders we ship using Canada Post, Purolator & FedEx. For Canada Post shipments the order is transferred off to the United States Postal Service (USPS) once it lands in the USA.
- Canada: Delivers up to 2 business days from the dispatch date.
- United States: Delivers up to 7 business days from the dispatch date.
- US orders can be further delayed by customs and the USPS. These delays are beyond our control and we are unable to supply any detailed information on why or how long your parcel may be delayed. However, we do supply a tracking number with each order, so you are able to track your order and receive updates with the carrier.
How much is shipping?
- For all orders that are shipping within Canada, we charge a rate of $20.00 CAD.
- For all orders that are shipping to the United States, we charge a rate of $25.00 CAD.
Will I be charged duties & taxes?
- Canada: Taxes are applied at check-out according to the province of the shipping address provided.
- United States: Taxes are applied at check-out according to the state of the shipping address provided.
- For all orders shipping to the United States, there may be duties and taxes incurred on your shipment that you will be responsible for, all orders are declared at their full purchase value. For more information, please contact your local customs office. Please keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Who should I reach out to should I have any shipping related questions?
Please connect with our shipping team at +1 (866) 815-6732, they would be happy to help!